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FACT SHEET
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For Immediate Release Contact: Mary Ellen Bellusci
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Organization: Chesapeake
Interlink, LLC
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Phone: 410/363-1976
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Fax: 410/363-7685
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NEEDLES CASE MANAGEMENT SYSTEM QUALITY CONTROL
TESTING PROCESS
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As part of our ongoing “Product Development and Improvement”
process, Needles recently expanded its Alpha/Beta Testing
process. Designed by the Needles Quality Assurance Team, the
Alpha/Beta Testing process proactively tests or examines the new
features and changes contained in every program update. Named
for its testing groups, the program’s goal is to eliminate the
“surprises” that may reveal themselves once after an update’s
release.
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Alpha testers are a select group of Certified Needles Trainers
and Technical Support staff members. These individuals have
years of experience setting-up and supporting the Needles
program. As a result, they understand the way that the program
should operate and can work directly with the Needles
Programming Team to streamline any necessary changes. Once the
programming of individual features is complete, the Alpha
testers examine the features in an array of simulated
environments. Their goal is to predict how the feature works
when used to accomplish certain tasks.
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The Beta test group consists of the entire Needles staff (the
primary Beta testers) and a carefully chosen group of clients
(the secondary Beta testers). After the Alpha testers evaluate
the new program, the Needles staff loads and begins using the
new program. Charged with the task of simulating legal
activities, the Needles staff integrates each new feature into
the simulated case management process.
Not only does the staff use the new
version to simulate a legal environment, they use it to run the
office. Once the Needles staff completes testing, the
new version is “released” to a select group of Needles clients
for additional testing. These clients use Needles in their
offices and provide the Needles Technical and Training Support
teams with constant feedback and ideas. By reviewing the
comments and inquiries posed by the client “testers,” the
Needles team is able to more effectively evaluate and further
develop the new features.
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By using the new version in both simulated and
“real-world” environments, the testing process allows the
Needles programming team to accurately evaluate the new version
prior to its release. Using the feedback of the Alpha and Beta
testing groups, the Needles Programming Team reevaluates and
possibly adjusts the coding of certain features. Only after the
new release successfully cycles through both the Alpha and Beta
testing groups is it then made available to the larger group of
Needles clients. For additional information regarding the
Needles Quality Control Testing Process, contact us directly:
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