Just as successful corporate mergers require harmonious corporate cultures, choosing technology for a law office can require similar compatibilities. For a legal practice to be successful, firm partners must be carefully selected. This statement is also true when the practice first invests in law office technology. The strength of a vendor’s customer service department is a critical component of whether or not the firm will be able to achieve optimal software utilization and obtain a return on its investment. This relationship exists because effective use of case management software requires both proper staff training and tailored programming that reflects the way the firm practices law. Thus, the quality of vendor customer service can directly impact the degree to which a law practice is able to realize its business mission and goals.
When Beth Leone and Ken Hardison founded Hardison and Leone, they envisioned a law office that would become leaders in the field of Injury Law by having a team of bright, highly motivated, dedicated people with a compassion for life, justice and client service. At the core of their client and customer focused practice is the process of building and nurturing lasting relationships, both internally and externally. The firm’s focus on experience, integrity, and personal attention has been successful. To date, the practice has grown from its original office in Dunn, North Carolina to include seven additional offices throughout the state.
According to firm partner Elizabeth Leone, we “wanted to be the leader in the field of law office management (by) utilizing experienced management…and cutting edge technology. We felt this would give us the edge in providing strong client service. This was the best decision (that) we have made.” When it came down to the final decision of which vendor to go with, Beth commented, “When I think about what I really love about Needles, there is one thing that does stand out above the rest. It has nothing to do with the mechanics of the program. It doesn’t even have anything to do with the technical aspects that drive Needles. It comes down to one simple thing that Needles has that many, many other businesses do not have, and it is a major reason why we purchased Needles. I love my Needles because of the client service they offer us.”
Leone has spoken passionately about Needles case management software stating that, “It was as if we went out and hired our own programmer, told that person our dreams and visions of running a volume injury practice but wanting to maintain efficiency, quality work product and excellent client service. It was as if that programmer then went out and spent months or years creating this program for us, dropped it into our firm and it ran perfectly with no bugs.” From this statement, one could conclude that Needles is a highly customizable software that has enabled Hardison and Leone to develop customized case types for the many areas of injury law that it practices. Leone believes that this “is what Needles customization did for our firm…Needles…launched us into a realm of practice we never would have thought possible.”
For more information on how Needles Case Management Software for Law Offices can help your law practice grow, call Needles and ask for Rich Paresky, National Sales Manager.