OWINGS MILLS, MD — Needles, Inc. is proud to announce the promotions of Jesse Giguere to Director of Support and Bill Goodwin to Director of Conversions. Both Giguere and Goodwin have proven records of success at Needles, Inc.
Giguere has been with the company for thirteen years. Since joining Needles, Inc., he has taken on roles of increasing responsibility. Most recently, Giguere was Technical Support Manager, leading the Technical Support Department and setting support goals and direction, always ensuring that Needles operates from a “client first” standpoint. In his new role, he will guide our team of training and technical support staff, set quality control parameters, and ensure that all staff are properly trained.
Goodwin has been with Needles, Inc. for four years. He has been instrumental in fine tuning the process of converting data from other programs into Needles. He developed a proven process of client communication and data manipulation to ensure that each client conversion is smooth. In his new role, Goodwin will set policies and processes for client data conversions.
Needles Vice President Mary Ellen Bellusci had this to say about the recent promotions, “Jesse and Bill embody the Needles philosophy of putting the client first and doing whatever it takes to reach satisfactory resolution of any client issues or concerns. Both of them go above and beyond, often working after hours to ensure that our clients are well cared for. They have both truly earned their promotions.”
We congratulate Jesse Giguere and Bill Goodwin and look forward to a prosperous future with them.
Founded in 1985, Needles became the first American company to develop a legal Case Management Software program. The firm’s core business is legal software, and there are over 2,000 law firm installations, including conversions from other programs. Website at http://www.needles.com
January 16, 2012
For Immediate Release
Contact: Kristen Michaelides
Organization: Needles, Inc.
Phone: 410/363-1976
Fax: 410/363-7685
Email: kmichaelides@needles.com
Web Site: http://www.needles.com
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